1.1. By accepting these Terms and Conditions you warrant that the name and address you supply when opening Your Account are correct.
1.2. By agreeing to these Terms and Conditions you authorize us to undertake any such verification checks from time to time as we may require ourselves or may be required by third parties (including, but not limited to, regulatory bodies) to confirm these facts (the "IDChecks"). You agree that from time to time, upon our request, you may be required to provide additional details in respect of any of such information you have provided us, including in relation to any deposits which you have made into Your Account.
1.3. Whilst we are undertaking any ID Checks from time to time, we may restrict you from withdrawing funds from Your Account and/or prevent access to all or certain parts of the Website. Please note that we may from time to time re-perform the ID Checks for regulatory, security or other business reasons. If any such restrictions cause you a problem, please contact our customer service.
1.4. In accordance with our Privacy Policy, you accept that we may from time to time and at our sole discretion, utilize the services of third parties to validate the Personal Information. By accepting these Terms and Conditions you consent to the ID Checks being made by or with these third parties.
1.5. In certain circumstances we may have to contact you and ask you to provide further information to us directly in order to complete the ID Checks. For this purpose, we will be entitled, at our sole discretion, to require that you provide us with identification documentation certified or notarize in accordance with the applicable law of your jurisdiction of residence. Such documentation may include proof of address, utility bills, bank details, bank statements and bank references. Until such information has been supplied to our satisfaction we may prevent any activity to be undertaken by you in relation to Your Account or we may, where we reasonably believe that deliberately incorrect information has been provided by you, keep any amount deposited on Your Account following the closure of Your Account by us.
1.6. It may be an offence for persons under the Relevant Age to make use of the Website or access the Services. If we are unable to confirm that you are the Relevant Age, then we may suspend Your Account until such time that we are able to confirm that you are the Relevant Age. If you are subsequently proven to have been under the Relevant Age at the time you made any gambling or gaming transactions with us, then:
(a) Your Account will be closed in accordance with paragraph 10.2 of the General Terms and Conditions and:
(b) All transactions made whilst you were under the Relevant Age will be made void, and all related funds deposited by you will be returned by the payment option used for the deposit of such funds, wherever practicable; and
(c) Any winnings which you have accrued during such time when you were under the Relevant Age will be forfeited by you (and may be deducted from the amount of any deposit returned under paragraph 1.5) and you will return to us on demand any such funds which have been withdrawn from Your Account.
2.1. Any one of the following practices in relation to the Services constitute "Prohibited Practices" and are not permitted:
(a) Abuse of bonuses or other promotions; and/or
(b) Using unfair external factors or influences (commonly known as cheating); and/or
(c) Colluding with another individuals using the Services;
(d) Taking unfair advantage (as defined in paragraph 1.6); and/or
(e) Opening any duplicate Accounts; and/or
(f) Undertaking fraudulent practice or criminal activity (as defined in paragraph 9.7).
Any exercise of a Prohibited Practice will constitute a material breach of the Terms and Conditions. We will take all reasonable steps to prevent and detect such practices and to identify the relevant players concerned if they do occur. Subject to the above, however, we will not be liable for any loss or damage which you may incur as a result of any Prohibited Practices, and any action we take in respect of the same will be at our sole discretion.
2.2. If you suspect a person is engaged in any Prohibited Practice, you shall as soon as reasonably practicable report it to us by e-mailing our customer service team ([email protected]).
2.3. By accepting these Terms and Conditions you agree that you shall not participate in or be connected with any form of Prohibited Practice in connection with your access to or use of the Services.
2.4. If we have reasonable grounds to believe that you have participated in or have been connected with any form of Prohibited Practice (and the basis of our belief shall include the use by us (and by our gaming partners and our other suppliers) of any fraud, cheating and collusion detection practices which are used in the gambling and gaming industry at the relevant time); or if you have placed bets and/or played online games with any other online provider of gambling services and are suspected (as a result of such play) of any Prohibited Practice or otherwise improper activity; or if we become aware that you have "charged back" or denied any of the purchases or deposits that you made to Your Account; or if in our reasonable opinion your continued use of the Services may be detrimental to our regulated status, including our continued ability to be licensed by the Isle of Man Gambling Supervision Commission; or if you become bankrupt or suffer analogous proceedings anywhere in the world, then, (including in connection with any suspension and/or termination of Your Account) we shall have the right, in respect of Your Account to withhold the whole or part of the balance and/or recover from the Account the amount of any deposits, pay-outs, bonuses or winnings which have been affected by or are in any way attributable to any of the event(s) contemplated in this paragraph 9.4. The rights set out in this paragraph 9.4 are without prejudice to any other rights (including any common law rights) that we may have against you, whether under these Terms and Conditions or otherwise.
2.5. In exercising any of our rights under paragraph 9 in relation to a Prohibited Practice, we shall use all reasonable endeavours to ensure that, while complying with our regulatory and other legal obligations, we exercise such rights in a manner which is fair to you and to our other customers.
2.6. For the purposes of this paragraph 2:
"Criminal activity" shall include, without limitation, money laundering and any offence under all applicable legislation; and
"Fraudulent practice" means any fraudulent activity engaged in by you or by any person acting on your behalf or in collusion with you, and shall include, without limitation:
(a) Fraudulent charge-backs activity;
(b) The use by you or any other person who was participating in the same game as you at any time, of a stolen, cloned or otherwise unauthorized credit or debit card, as a source of funds;
(c) The collusion by you with others in order to gain an unfair advantage (including through bonus schemes or similar incentives offered by us);
(d) Any attempt to register false or misleading account information; and
(e) Any actual or attempted act by you which is reasonably deemed by us to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us any damage or harm;
"Unfair advantage" shall include, without limitation: the exploitation of a fault, loophole or error in our or any third party's software used by you in connection with the Services (including in respect of any game); the use of any ‘Bots’ for skill games and ‘Bots’ for any other use which would otherwise constitute any other Prohibited Practices; the use of third party software or analysis systems; or the exploitation by you, of an Error as defined in paragraph 12 of the General Terms and Conditions, in any case either to your advantage and/or to the disadvantage of us or others.